Services and disservices – 2: Education example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems

Services and disservices – 1: Introduction

Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest

Video: Digital Strategy Summit Presentation

While a digital strategy is now a mandatory requirement for corporations the world over, there are varying perspectives of what a digital strategy should comprise, often reflecting the authorship of the strategy within the offices […]

The post Video: Digital Strategy Summit Presentation appeared first on Enterprise Architects.

Simplifying SCORE, again

How can we simplify the SCORE framework – Strengths, Challenges, Options, Responses, Effectiveness – to make it more accessible as a practical, more strategy-oriented replacement for SWOT? As summarised in the post ‘More on simplifying SCORE‘, the way to use SCORE is sort-of

Enterprise Architecture is Like a Good Beer

I love beer commercials. A couple of years ago, Miller Light created an ad campaign (later regarded as one of the ten best campaigns ever) in which consumers of the frothy brew disagreed over their motivations for choosing Miller Light. "Tastes Great", one faction would yell, "Less Filling" says the others. Between 1973 and 1978, Miller sales exploded from just under 7 million barrels to over

How to Scale Up Excellence in an Organization

A fascinating 10 minute video from Stanford’s Robert Sutton. It discusses the mind-set and strategies of companies that are most adept at building and spreading high standards. And here is the link to “Robert Sutton’s Guide to Excellence”: http://strat.bz/wqRmb2P.

Related posts:

  1. What Exactly are the Benefits of TOGAF? TOGAF provides a Framework for any organization wishing to benefit…
  2. TOGAF Distilled A series of short videos exploring TOGAFTOGAF Distilled is the…
  3. Building planes in the sky EA is like building planes in the skyEnterprise Architects are…