Efficient versus effective

What is ‘efficiency’? – in particular, ‘efficiency’ in any system that’s subject to real-world variances? Starting-point for this one was yet another passing item in my Twitterstream: RT @MentalHealthCop: If providers are contractually obliged to run hospitals at 98% capacity, is

Transformation Business Model in Minutes?

For the past few months I have been busy helping Retail, Financial Services and Public Sector on their Digital, Multi-Channel and E-Commerce Transformation programs. Very early on in such transformation challenge, defining the business case for change …

Some Lessons For Enterprise From Startup Culture

Extracted from Re/Code “Big Tech Is Going Down” with my comments in brackets. “The pace and nature of change in the core underlying technologies, product development, selling models and buying […]

Software is not a product

The idea is ubiquitous: software is a “thing”. You engineer it, you build it. When you are done you appraise the end-result as a master artist views his piece. To do it better, you think about improving your build processes. You borrow from industries like the automobile industry (Toyota and its Lean method for example). […]