How do you think?

How do I think? How do I think, really? How do you think, exactly? How does anyone think – and describe their thinking? Especially about ‘big-picture’, often-abstract themes such as enterprise-architecture? Yeah, I’ve been struggling with this one a long time – a very

Driving Value with Big Data

Organizations are relying more and more on big data, but what does it mean to be good at this? What are the best practices when it comes to driving value? For answers, we looked at comScore, which has been amassing, analyzing, and selling data for fourteen years. To be sustainable, its data not only has […]

On the Origin of Objects

A great quote about being too precise!And for better of worse – but mostly, I believe, for worse – the conception of ‘object’ that has been enshrined in present-day science and analytic philosophy, with its presumptive underlying precision and clarity, is more reminiscent of fastidiously cropped hedge rows, carefully weeded rose gardens, and individually labeled…

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  1. Agility = Balance + Speed + Strength + Coordination I was exploring the nature of enterprise agility to answer…

Will the Rise of the IoT Mean the Fall of Privacy?

I’m excited about the Internet of Things (IoT), and I expect it to create incredible opportunities for companies in almost every industry. But I’m also concerned that the issues of security, data privacy, and our expectations of a right to privacy, in general — unless suitably addressed — could hinder the adoption of the IoT Read more

Will the Rise of the IoT Mean the Fall of Privacy?

I’m excited about the Internet of Things (IoT), and I expect it to create incredible opportunities for companies in almost every industry. But I’m also concerned that the issues of security, data privacy, and our expectations of a right to privacy, in general — unless suitably addressed — could hinder the adoption of the IoT …

Read more

How the Open Trusted Technology Provider Standard (O-TTPS) and Accreditation Will Help Lower Cyber Risk

By Andras Szakal, Vice President and Chief Technology Officer, IBM U.S. Federal Changing business dynamics and enabling technologies In 2008, IBM introduced the concept of a “Smarter Planet.” The Smarter Planet initiative focused, in part, on the evolution of globalization … Continue reading

LeanCoach. Measure – Analysis selection

This Blog focusses on the Analysis selection, the last step of the Measure phase (M in DMAIC). This step creates a bridge between the Measure and the Analysis Phase. 

What is it?

The Analysis selection closes the Measure phase. The Measure techniques have helped us collect information, facts and ideas. This has resulted in many (potential) issues in the process (yellow sticky notes). In the Analysis selection we choose the techniques that we want to use to take a closer look at the issue at hand.

DMAIC Cycle

Getting started

  1. The refresh button in the LeanCoach collects all flagged yellow sticky notes.
  2. On every yellow sticky note you can indicate which technique you want to use for further research. You can do this by clicking on the little shopping cart, or by clicking on the icon at the top of the screen. Every yellow sticky note allows you to select multiple techniques, which are:

    1. ​​​​​Proces Waste Scan: analysis of standard forms of waste in the process. 
    2. Value Stream Map: analysis of (customer) value in the process. Which activities add value? 
    3. Voice of the Customer: which part of the process involves the customer? 
    4. Bottleneck Scan: where in the process do we find ‘bottlenecks’?
    5. Hidden factory: which activities in the process are repeated because the process didn’t work the first time? This can be recovery work and handling complaints.
    6. Context Analysis: which problems occur in the context of the process? Unnecessary rules, poor ICT support and insufficient motivated personnel.
  3. ​​​By selecting a technique on a yellow sticky note, this sticky note becomes visible in performing this technique.

Tips and best practices

  • Try to select at least one technique for every yellow sticky note. If the issue is not related to the process, you are better off choosing the Context Analysis technique.

​If it is unclear what the objective is of different techniques, it is advisable to read upcoming Blogs about these techniques or the tutorials in the LeanCoach.

Analysis selection in BiZZdesign LeanCoach

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Learning TOGAF 9 Poster #27 – Business Transformation Readiness

Enterprise Architecture usually applies to large scale and complex change. So it is vital to know that the organization and business are able to make the necessary changes. TOGAF addresses this in the Business Transformation Readiness Assessment – which is the subject of this poster. Another free poster download from Good e-Learning!

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Playing ‘pass the grenade’?

Are you playing ‘pass the grenade’ with your business? Is your entire industry doing it? And if so, what can you do to defuse the metaphoric grenade? What’s the ‘grenade’? Well, it’s kinda like a hot-potato – except that you’ll

Ramblings of a Disturbed Consultant – Part 2

“Expectations are a form of first-class truth: if people believe it, it’s true.”
-Bill Gates
Setting expectations…
I don’t know about you, but when I spend millions of dollars on IT management software, I expect the software to help me ac…

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When another perspective is needed

Russell Ackoff taught about synthesis, the opposite of analysis. http://en.wikipedia.org/wiki/Russell_L._Ackoff He said you can’t understand something by looking at its pieces. His three steps of synthetic thinking are to ask: What is this thing a part of? What is the behavior of its containing whole? What is the role of the thing in that containing […]