People, assets, relationships and responsibility

A great meetup yesterday with Shawn Callahan (@unorder) and Kevin Bishop (@kevinbishop) of Australian consultancy Anecdote, and their upcoming launch of Zahmoo – a new web-based tool to manage stories and narrative-knowledge, for organisations, communities and families.
Over lunch the conversation wandered onto my work on enterprise-architecture and the Enterprise Canvas, and my latest book Mapping […]

Who Owns the Online Customer Channel?

Guest post by Brian Saperstein One of the more fascinating organizational challenges I’ve worked on with clients lately relates to an organization’s online interactions with its customers. The online customer channel is seen by some as a marketing vehicle, some view it as a service channel while others view it as a strategic driver of new business. Since the online customer channel is so dependent on information technology, IT also enters the discussion as it […]

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Agile and Complex projects

Catching up with my posts… Here is the trigger of this post: an interesting twitter discussion with my #entarch fellow: @RSessions mcgoverntheory: Most #CIO dont know how to deal with issues in #Agile projects. Troubled projects lead to a backlash against #agile approaches. Endless loop 12:17pm, Nov 01 from Web RSessions: @mcgoverntheory Agile methodology methodology […]