Bank Branches need Process Improvement

I am generally a happy client with my personal bank here in Australia. Their online services are good, they have excellent phone service, always reply to my enquiries with a smile, and service fees are kept at a minimum. However, two weeks ago I had an…

Bank Branches need Process Improvement

I am generally a happy client with my personal bank here in Australia. Their online services are good, they have excellent phone service, always reply to my enquiries with a smile, and service fees are kept at a minimum. However, two weeks ago I had an…

Bank Branches need Process Improvement

I am generally a happy client with my personal bank here in Australia. Their online services are good, they have excellent phone service, always reply to my enquiries with a smile, and service fees are kept at a minimum. However, two weeks ago I had an…

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Currency, value and trust

More enterprise-architecture stuff, this time about the relationship between trust, value and money.
This starts from a Tweet by Swedish consultant Oscar Berg, which triggered off a back-and-forth flurry:

oscarberg: The main currencies of business have always been information & trust. They let us exchange favors, goods/money […]

All-inclusive Enterprise Architecture

That’s not the most appropriate title. My intention is not to dub another type of Enterprise Architecture (least of all one that sounds like a holiday package). That would defy the points I’m trying to make. Yet I couldn’t help it. The concept of Enterprise Architecture (EA) as I understand it – and luckily I’m […]

2011 The year of the event

Todd Biske, on his excellent Blog has offereed the imperative, “Let’s make 2011 the year of the event” That is a truly wonderful cause. I am shamelessly taking the idea and adding some of my own thinking here. I urge you to read Todd’s original post, …

2011 The year of the event

Todd Biske, on his excellent Blog has offereed the imperative, “Let’s make 2011 the year of the event” That is a truly wonderful cause. I am shamelessly taking the idea and adding some of my own thinking here. I urge you to read Todd’s original po…

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Making Sense: One of the Components of Achieving Holistic Management.

Can You Make Sense of the Enterprise One of many reasons for why many enterprises experiences that organizational change projects fail and their respective leaders and managers only discovers that there are significant problems with the way the members of … Continue reading

People, assets, relationships and responsibility

A great meetup yesterday with Shawn Callahan (@unorder) and Kevin Bishop (@kevinbishop) of Australian consultancy Anecdote, and their upcoming launch of Zahmoo – a new web-based tool to manage stories and narrative-knowledge, for organisations, communities and families.
Over lunch the conversation wandered onto my work on enterprise-architecture and the Enterprise Canvas, and my latest book Mapping […]