Services and disservices – 5C: Social example (Media-examples 6-9)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

Services and disservices – 5B: Social example (Media-examples 1-5)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

Services and disservices – 5A: Social example (Introduction)

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – they either don’t work at all, or they serve someone else’s needs. Or desires. Or something of that kind, anyway. And therein lie

Services and disservices – 3: The echo-chamber

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t. And therein lie a huge range of problems for enterprise-architects and many, many others… This is the third part of what should be a six-part series

Services and disservices – 2: Education example

Services serve the needs of someone. Disservices purport to serve the needs of someone, but don’t – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems

Services and disservices – 1: Introduction

Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that’s why they’re called ‘services’. Yet what do we call something that purports to serve some need, but doesn’t? I’d suggest

On ‘Why Smart People Get Depressed’

Why do smart people get depressed? And what can we do about it? That was the theme, and title, for a brilliant recent article by Henrik Mårtensson (@Kallokain). In the subsequent Twitter-conversation, Henrik asked us for our opinions and experiences

Two SCAN notes – 2: Causal Layered Analysis

Regular readers of this blog will know I refer quite often to one of the core techniques in futures-studies, Sohail Inayatullah’s Causal Layered Analysis (CLA). But as of a couple of weeks ago, you won’t find any reference to it on

What if value is in the noise?

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If thought precedes action, what idea does enterprise architecture move towards? 

The clarity of a signal lifted out of the noise? Tidy cubicles or hacker spaces?

To find a form that accommodates the mess, that that now the task of the enterprise architect.

(Apologies to Beckett).

What if value is in the noise?

If thought precedes action, what idea does enterprise architecture move towards? 
The clarity of a signal lifted out of the noise? Tidy cubicles or hacker spaces?
To find a form that accommodates the mess, that that now the task of the enterprise arc…