7 years, 22 days ago

Going on a customer journey

Link: http://enklare.wordpress.com/2014/03/25/going-on-a-customer-journey/

I did what so many people have done before me, I went on a trip to find a master ski smith. Stopped in my tracks for a moment to reflect on my journey. It was a long journey with many fine moments, I knew I would not remember them all after a while. I decided I needed a way of documenting my experiences so I used a tool that I’ve used on consulting engagements, it’s from Adaptive Path named Experience Map and it is a way to capture experiences. Today I let the map speak for my experiences, earlier I’ve written at least 6000 words to do the same and a bit more.

My Customer Journey with Community Skis

My Customer Journey with Community Skis