Link: http://www.etc-architect.com/?p=788
From ETC-Architect
User error has many synonyms such as layer 8 error or error 18 indicating that the problem is 18 inches away from the computer. I personally still prefer PICNIC (Problem In Chair, Not In Computer), as it is the easiest to remember.
For me user error is a fact of life and as architects we can reduce the impact as well as to reduce the numbers of errors, not to start with a elimination of all human error. Reducing the impact should focus on areas that cause the highest amount of disruption on errors of commission only, such as errors of selection, sequence, timing and quantity, as the errors of commission can be combated with a target training regime, while errors of omissions are better targeted with intelligent user experience.
Generally it is always important to start with a clear investment plan at the start of combatting human error to keep spending the limited resources on the areas of maximum disruption instead of first prioritising all errors and then later finding out that there are no resources.
