How to roll out AI in a large company without losing customers (fintech reality check)

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Link: https://eapj.org/how-to-roll-out-ai-in-a-large-company-without-losing-customers-fintech-reality-check/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-roll-out-ai-in-a-large-company-without-losing-customers-fintech-reality-check

From Enterprise Architecture Professional Journal

by Alena Shurtakova The fastest way to destroy trust is to turn support into an automation maze. In fintech, clients tolerate self-serve until something scary happens (blocked funds, fraud, chargebacks, KYC). Then they need decisive human ownership. Revolut routes support mainly through in-app chat (with calling typically tied to paid tiers), and Payoneer’s public reviews often describe…

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