The Open Group Panel: Internet of Things – Opportunities and Obstacles

Below is the transcript of The Open Group podcast exploring the challenges and ramifications of the Internet of Things, as machines and sensors collect vast amounts of data. Listen to the podcast. Dana Gardner: Hello, and welcome to a special … Continue reading

The Digital Ecosystem Paradox – Learning to Move to Better Digital Design Outcomes

By Mark Skilton, Professor of Practice, Information Systems Management, Warwick Business School Does digital technologies raise quality and improve efficiencies but at the same time drive higher costs of service as more advanced solutions and capabilities become available demanding higher … Continue reading

How knowledge workers are engaging with information

The way people engage with processes is changing. People are shifting toward increased usage of social media techniques and rich media to make business decisions, and this is evident in numerous service delivery workflows that span both inside and outside an organization. This can add efficiency and productivity to getting work done. But there is […]

Related posts:

  1. Being Human: Why Knowledge Workers Need Adaptive Case Management How important is the human factor in driving meaningful process…
  2. Knowledge Management (and beyond!) with Metastorm Metastorm was recently named to KMWorld Magazine‘s “100 Companies that…
  3. Information Right from the Source Providing high degrees of customer service, while managing costs is…

Related posts brought to you by Yet Another Related Posts Plugin.

Cloud and Consumerisation Have Changed the Desktop Forever

This blog post is sponsored by T-Systems and the Zero Distance community. Cloud and the consumerisation of IT have changed the face of end user computing, and the desktop in particular irrevocably. When I look at the shape of end user computing, how much it has changed over the last couple of years, and what the future […]

The Art of Banking: How Financial Services Approach Great Customer Experiences

During a recent conversation with colleagues from the Financial Services sector, one person challenged: “Is there really anything new and innovative for banking technology, or have we already seen it all?” The lively discussion led to a far more interesting and important question: “Where are banks finding the inspiration and tools to drive customer-focused innovation?” […]

Related posts:

  1. Three Big Topics in Financial Services In the wake of this historic, global economic downturn there…
  2. Customer-Driven Conversation Understanding how to handle customer needs and expectations is critical…
  3. OpenText Smart Process Applications: In The Age of the Customer BPMS is not enough We live in “In the Age of the Customer” a…

Related posts brought to you by Yet Another Related Posts Plugin.

Are You Ready for the Convergence of New, Disruptive Technologies?

By Chris Harding, The Open Group The convergence of technical phenomena such as cloud, mobile and social computing, big data analysis, and the Internet of things that is being addressed by The Open Group’s Open Platform 3.0 Forum™ will transform … Continue reading

Future Technologies

By Dave Lounsbury, The Open Group The Open Group is looking toward the future – what will happen in the next five to ten years? Those who know us think of The Open Group as being all about consensus, creating … Continue reading

Why is Cloud Adoption Taking so Long?

By Chris Harding, The Open Group At the end of last year, Gartner predicted that cloud computing would become an integral part of IT in 2013 (http://www.gartner.com/DisplayDocument?doc_cd=230929). This looks a pretty safe bet. The real question is, why is it … Continue reading

Some BYOD Technology Recommendations

This is the sixteenth post in my series on BYOD. In my last post on the subject I discussed a range of technologies that can be used to solve issues raised by BYOD. Here I’d like to give my broad recommendations around which of those technologies are most likely to solve the kinds of problems […]

Winning the Information War with Mobile

Guest Post by Hemant Ramachandra We’ve all heard the saying that information is power and that’s never been truer. Today’s consumers are now often armed with more information than the sales teams that serve them. As a result, the sales force is often at a disadvantage—needing to scramble to make sure they remain relevant to their customers. Take the car buying experience as an example. One of my most vivid early memories was accompanying my […]

An Overview of Mobility and BYOD Technology

This is the fifteenth post in my series on BYOD. I have mostly avoided talking about technology, as in many ways that is the least important, and the most straightforward aspect of dealing with BYOD. Most people automatically think of Mobile Device Management (MDM) when they think of mobile or BYOD technology, but that is far from […]