Aggregated enterprise architecture wisdom
In 2013 we saw the rise, and in some cases the rebirth of analytics and were told of the importance of using data to get closer to our customers. The growth of social media and the birth of the omni channel has meant that understanding your channels and the related data is going to be Read More
How do we build the right support in our architectures for the balance between certainty and uncertainty? How do we decide what needs to go into backbone, edge, or somewhere in between? This is a follow-on to the themes in…
How do we make sense of a service, for service-review and service-design? How can we usefully partition the service-activities to help make sense of that service? And how do we link those activities to the various forms of value that…
In designing management-structures, why is it so often assumed that responsibility-relationships only go one way? Our organisations often place enormous attention on insubordination, a refusal or failure to follow ‘orders from above’; yet why don’t they place the same level of attention on insuperordination, the refusal or failure to respect the the same relationships and […]
A cabbie asked @jkuramot to enter his destination into the GPS. @dahowlett suggests this is because he didn’t speak good English. @jkuramot confirms that the driver didn’t speak English very well but adds that “this was his go-to move”.
The reason we …
Is ‘identical’ always the same as ‘equal’? Not in service-design – and one of the issues we need to watch for is to ensure that identical service-provision does not lead to far-from-equal service-outcomes. If ever you want an all-too-real example of this problem in practice, go to almost any public event, and note the huge queues […]
Several people picked up on this one after Gerold Kathan sent out a note about it, but perhaps David Sprott said it the best: davidsprott: RT @gkathan: John Seddon – a master class in how NOT to use IT in services. Optimize value, not cost. Brilliant. http://tinyurl.com/dygdcpg It’s a 40-minute video (split into three parts) […]
Continuing on the theme of the ‘This’ game for engaging people in enterprise-architecture exploration and development, as described in the two previous posts ‘This: an exploratory game for service-oriented EA‘ and ‘More on the ‘This’ game for enterprise-architecture‘. The final note in that last post was about EA toolsets, and the need for appropriate support […]
A great session yesterday with Kevin Smith, brainstorming ideas for the ‘This’ game for service-oriented enterprise-architecture. I’d originally envisaged ‘This‘ as a kind of card-game, with questions and supporting-information printed on playing-cards: There would be that small set of mandatory ‘setting-the-scene’ questions – perhaps printed on cards with a different-colour back – but all of […]
For a while now I’ve been brewing a kind of ‘exploratory game’ for enterprise-architecture, with the somewhat uninventive title of This. It’s based on the same service-oriented view of the enterprise as Enterprise Canvas – in fact we would typically use the game as part of modelling some aspect of the enterprise with Enterprise Canvas, […]
“What would be the smallest service? Did anyone ever look for the/a boundary condition of a service?” – an important pair of questions from Jan van Til in an earlier comment here. The first question is a bit difficult, because the only correct answer would be that ultimately it’s right down at the sub-cellular level – […]