Social Media and CRM

I am pretty late to the blogosphere about the differences between social media and CRM. But in customer meetings I see this kind of confusion all the time. So here goes. Oh, and since I mainly work in the travel industry, my examples come from there.So…

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Microphone ready events

I was working with some customers this week, and the topic of “how do you generate events?” comes up. Not how as in the dirty mechanics, but how when something is done manually today, getting that systematized. So, please bear with me on the following …

Microphone ready events

I was working with some customers this week, and the topic of “how do you generate events?” comes up. Not how as in the dirty mechanics, but how when something is done manually today, getting that systematized. So, please bear with me on the following …

Microphone ready events

I was working with some customers this week, and the topic of “how do you generate events?” comes up. Not how as in the dirty mechanics, but how when something is done manually today, getting that systematized. So, please bear with me on the following …

Categories Uncategorized

Doing More with Less, the Smart Way

A few weeks ago I was paging through an issue of Mother Jones and the article, “All Work and No Pay: The Great Speedup” caught my eye. The story discussed how more and more, managers are asking their employees to take on heavier workloads with longer hours without any incentives. What was even more striking […]

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A week in Tweets: 31 July – 06 August 2011

Another somewhat-delayed week’s-worth of Tweets and links, organized in the usual way with the usual categories and the usual ‘Read more…’ break: Anything to do with enterprise-architecture and all the other usual business-big-picture stuff: tetradian: [post] The is-ness of business http://bit.ly/pR0YbC #entarch tetradian: [post] Questions on business-model to enterprise-architecture http://bit.ly/pD8pRZ #entarch #bizarch #bmgen (for @ArtBourbon) […]

Data Thought for Tomorrow

Over on Active Information, I wrote a post inspired by a recent consult.  As I was thinking about the post, and the consult, I scribbled and then preview tweeted the following:

“Data isn’t just a mechanism to manage the business you have, it’s a tool to learn what business you could be in.”

Read the post.  Implement the message.

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  1. Active Information: Data, rather than brute force and sheer will, wins races
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Naming is Everything

A project manager and very good friend of mine once called and asked to speak with me, urgently, and privately. I was somewhat intrigued and suspicious. She wasn’t given to flights of fancy, so I couldn’t imagine the issue.

She enters my office,…

Naming is Everything

A project manager and very good friend of mine once called and asked to speak with me, urgently, and privately. I was somewhat intrigued and suspicious. She wasn’t given to flights of fancy, so I couldn’t imagine the issue.

She enters my office,…

Cloud in a Box

There is much to recommend about changing how we create, deploy and offer our services and products to customers. Yet there is an entire consulting industry built around avoiding the pitfalls of cloud.

More on that enterprise-architecture ‘help needed’

Given the responses to my previous post ‘Guess I could do with some help here…‘, seems it’d be useful if I clarify a bit more what kind of help I most need. (Or we need, rather, as an industry and discipline: probably the only ‘I’-part here is that I seem to be one of the […]

Knowledge, process, people, and enterprise-architecture

Reading KCore‘s excellent blog-post ‘High quality, High Impact KM: Start with the right questions‘, this early section of the article caught my eye: I’ve set out my stall when it comes to KM and by now it should be pretty clear that I believe that successful KM outputs are reliant on people.  I also strongly believe […]