Pay, performance and the NHS

What can we do about the NHS – the UK’s National Health Service? Costs are spiralling, its IT failures are internationally infamous, and after several horrendous scandals, morale is at an all-time low. The British government knows exactly what to

Moving beyond the process of Change

SCENE 4, MIDMORNING, BACK FROM A QUICK BREAK, FADE IN:
IT is sitting on the couch, calm and a little tired.  The session continues.
Doctor: When you called last night you seemed very concerned.
IT: Sure, last night I walked into the room and I could …

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The Art of Banking: How Financial Services Approach Great Customer Experiences

During a recent conversation with colleagues from the Financial Services sector, one person challenged: “Is there really anything new and innovative for banking technology, or have we already seen it all?” The lively discussion led to a far more interesting and important question: “Where are banks finding the inspiration and tools to drive customer-focused innovation?” […]

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Infrastructure architecture: helping other architects

The infrastructure architect versus the other architectsAs I was asked to speak at the Enterprise Architecture forum in London, I got to think about what I could tell the other people attending the forum about the work of us infrastructure architects….

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Redefining traceability in Enterprise Architecture and implementing the concept with TOGAF 9.1 and/or ArchiMate 2.0

By Serge Thorn, Architecting the Enterprise One of the responsibilities of an Enterprise Architect is to provide complete traceability from requirements analysis and design artefacts, through to implementation and deployment. Along the years, I have found out that the term … Continue reading

Business analyst? Business Analysis & Design On Steroids!

In a constantly changing world, with challenges for you as a business analyst ranging from big data, business intelligence/ analytics, BYOD and Lean/Six Sigma it is safe to say that business analysis is increasingly important for enterprise effectiven…

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Business Model Canvas beyond startups – Part 2: Front-end

How can we use Business Model Canvas beyond its initial intended context of commercial startups? In particular, how best can we use it to explore the ‘front-end’ of the business-models – the customer-facing parts – for non-profit organisations and government, and existing commercial businesses

Injecting Some Youth in Aging Applications: Insurance Case Study

As I engage more with customers in the FSI space, I realize that many lack a comprehensive view of business performance. Most have been dependent on aging legacy systems that don’t integrate information across their business operations. Consequently, these companies do not have an end-to-end view of their customers and aren’t truly customer-centric.

Related posts:

  1. Human vs. Machine: How Adaptive Case Management Helps Insurance Firms Serve Customers Have you seen the movie Real Steel? In the storyline…
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  3. With Smart Process Applications, More is Always Better Assure provides a set of over 70 pre-built services and…

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