Aggregated enterprise architecture wisdom
Good news for luxury brands – Luxury will see continued growth for online sales and for in-store sales that are influenced by digital touchpoints, per Forrester’s newly updated Global Luxury Retail Sales Forecast 2017 to 2022. So that’s great – but, as…
In 2017, we conducted one of the most comprehensive customer surveys on Customer Experience in the Australian market. It’s called the CX Index. And the results may upset banks, but that’s too bad – this is what the customers think. In sum, customers ar…
At the packed NRF Big Show #NRF2018 in New York last week, many retailers looked at vendors touting new tech, including AI, AR/VR, and more, all in the name of improving customer experiences. But most of those same retailers know that, before leaping i…
This year’s NRF Show was a surprise, in that it lacked a lot of the hyped-up tech in year’s past (VR in 2017, Beacons in 2016, etc., etc.). That left plenty of room for themes and solutions to shine that let retailers improve in the areas of customer e…
GUEST BLOG POST, FROM DREW GREEN As a voracious media consumer, I’m exposed to a mind-numbing amount of advertising. Enough that trends start to emerge. One recent trend standing out more than others is an influx of “cause marketing” tactics, where bra…
Public cloud platforms owed much of their early success to adoption by startups. With a bright idea, a web browser, a credit card, and no legacy baggage, the public cloud was an obvious place to build and grow a new business. For most enterprises, thos…
Last week’s NRF Big Show at the Javits Center in New York City is the industry’s largest confab and its timing (as most retail fiscal years close) makes it a good prognosticator of which retail technologies companies will be investing in (or at least i…
Forrester’s China Tech Market Outlook, 2018 To 2019 report forecasts that business and government purchases of technology goods and services will grow by 8% in 2018 and 9% in 2019 in US dollar terms. In the past two years, weak domestic demand and rapi…
Just over a year ago, Microsoft launched some software that would guess how old you were. Millions of people were persuaded to donate a selfie to Microsoft in return for playing this game. See my post 85 Million Faces (October 2016).Google’s latest fac…
If we want to make something ‘evidence-based’, then what exactly is ‘evidence’? On the surface the answer might seem obvious – I mean, evidence is evidence, right? But in practice, as soon as we look a little closer, the evidence…
In October 2015, The Open Group launched a new standard, The Open Group IT4IT™ Reference Architecture, and I personally feel this may have been one of the biggest events when it comes to the history of IT. At last, IT is starting to really mature! Let me tell you why I have this view.
Many clients have asked me about my thoughts on the recent blog post by Jared Spool who says Net Promoter Score (NPS) is a harmful metric. I then usually mention that he is making excellent points but that there is another post by Aga Szóstek who says …