13 years, 4 months ago

Speeding the Governance Toll Road at USCIS

Link: http://resources.troux.com/blog/bid/57327/Speeding-the-Governance-Toll-Road-at-USCIS

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Modern organizations are complex, and that can make IT governance complicated as well. At the U.S. Citizenship and Immigration Services (USCIS), decisions such as which applications to decommission used to be hobbled by conflicting requirements, unclear lines of authority, conflicting timelines, and even a lack of common terminology and knowledge of enterprise architecture among decision makers.
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With the help of Troux’s Business Technology Management and EA platform, USCIS has made IT governance faster and easier by showing users where they are in the IT governance process and what’s expected of them at each step. Rick Nickerson, Senior Director of Management Consulting Services at Battle Resource Management Inc., who worked with USCIS on the project, compares the path from strategic requirements through project execution to a toll road. Each of the 24 “toll booths” along the way is an “approval gate” and the project manager must present not the proper amount of money, but the proper documentation at each gate to continue down the road. To make it easier for project managers to prepare the proper documentation, the team created an Enterprise Architecture Repository governance module that is business and context-based within an integrated environment that addresses governance, architecture, and content ownership.

This includes an EA Governance Guide designed to make governance requirements clearer and easier to understand. The guide also consolidates redundant requirements and resolves conflicts among different stakeholders, and provides common success criteria, approved processes and templates and simple instructions.

It also provides a visual map showing managers exactly where they are in the EA Governance process and custom reports that show exactly what information they’re required to provide in each document, how long the document should be, and how that document and gate maps to the overall road map from planning through execution. It also helps to assure that common requirements – which make up as much as 70 percent of all required data – are accounted for just once.

So far, the program has reduced the time required for reviews as well as the delays caused when program managers arrive at a review “gate” without the proper information, and also reduced the creation of redundant content.

In the future, the team hopes to train more project managers in the use of these artifacts, allow for future changes in governance requirements, and engage other governance bodies to assure EA reflects the strategic needs of the agency.

It’s all part of a vision to make EA governance not a barrier to change but a “gate” that will help program managers drive greater efficiency and effectiveness.

Don’t miss Rick Nickerson as he presents USCIS’s optimized IT governance process at the upcoming Troux Worldwide user conference on March 23-24th in Austin, Texas.