|Metrics guide our actions |
(photo credit: stefan)
How can an organization recognize progress without appropriate metrics? Metrics are helpful in assessing if the organization is doing well or not, and if not, what areas can be improved. As such, it is useful to have at least one metric for each strategic objective. However, metrics can be too infrequent or too high level to be useful.
Once an area of improvement has been identified, metrics give feedback on the effectiveness of the corrective actions. However, if the feedback is given only once in a long period of time, it will lengthen the time needed by the entire improvement effort. In our exercise, some metrics were measured annually, so we questioned if they should be measured more frequently to allow for quick learning and refinements.