Companies capture value in a digital transformation from customers, participating in ecosystems, and operational efficiencies. Together, the three types of digital value explain 38 percent of company growth and 24 percent of profitability. But not all value created from digital is captured by the company—some is captured by the customer or other players or is lost. In this session, Peter describes the different patterns of value capture for each of the four pathways in a digital transformation, share case examples, and identify best practices.
Publication type: Presentation