Link: https://cisr.mit.edu/publication/MIT_CISRwp463_CemexAIatScale_SomehWixomBeathGregory
From MIT CISR
Abstract:
Headquartered near Monterrey, Mexico, in 2023 Cemex, S.A.B. de C.V. (Cemex) was a $15.6 billion global construction materials that employed 43,000 people and managed a global supply chain with distribution networks in more than fifty countries. In 2014, Fernando González became CEO and introduced a strategic imperative to deliver superior customer service, resulting in Cemex Go, the first end-to-end digital platform in the construction materials industry. As Cemex established its digital capabilities, the company increasingly built and relied on AI to fuel automated, intelligent business processes. By 2023, the company had incorporated into Cemex Go a collection of interrelated artificial intelligence (AI) models that fueled core components of the order-to-fulfillment process. This working paper describes Cemex’s journey to managing AI at Scale, defined as the organizational ability to sustain large numbers of interdependent, production AI models over time. The working paper features the key activities that facilitated the company’s AI at Scale progress.
Publication date:
Publication type: Working Paper, Case Study
Publication authors:
Ida A. Someh
,
Barbara H. Wixom
,
Cynthia M. Beath
,
Robert W. Gregory
