From MIT CISR
Abstract:
In 2024, Wolters Kluwer NV was a €5.6 billion company based in the Netherlands that provided information, software, and services for accountants, doctors, lawyers, and other professionals. The company employed 21,000 people and served customers in 180 countries from offices in 50 countries. Nancy McKinstry stepped into the role of Wolters Kluwer CEO in 2003 and led the company’s digital transformation journey from traditional publishing company to digital services and technology firm. By 2024, the company had established innovation programs, engaged its workforce in data and analytics activities, incorporated AI in about half of its products, and delivered a variety of expert solutions; the company reported that expert solutions contributed to 58 percent of 2023 company revenues. This working paper features the key activities that facilitated the company’s expert solutions progress.
Publication date:
Publication type: Working Paper
Publication authors:
Barbara H. Wixom
,
Cynthia M. Beath
,
Ja-Naé Duane
,
Nick van der Meulen
