We don’t need another Hero

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Developing strategies and approaches to change this culture is key to moving our organizations to a Service Management model. It all starts with taking the time to plan, analyze and implement processes. Not easy but the end results are far more effective than ad hoc solutions created in a time of crisis. We don’t need another Hero!

The post We don’t need another Hero appeared first on Enterprise Architecture in Higher Education.

A Bucket of Scope

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An architect relies on a clear understanding of scope.  In prior articles we have discussed the business context diagram, a great tool for establishing solution scope.  We also provided a technique for setting expectations regarding the scope of architecture activities.  In this article, I intend to expand on the importance of understanding (or establishing, if […]

Trying to Digitize? Learning How From Emerging-Economy Companies

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Who is leading the world in terms of digitization? Surprisingly, it’s not developed countries. In 2012, we saw a significant flip, with emerging economies now at the front of the pack. Companies in those economies are spending more on digitization, are outperforming, and are faster to market with new offerings than businesses in developed countries. […]

The Open Group Summit Amsterdam 2014 – Day One Highlights

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By Loren K. Baynes, Director, Global Marketing Communications, The Open Group The Open Group Summit Amsterdam, held at the historic Hotel Krasnapolsky, began on Monday, May 12 by highlighting how the industry is moving further towards Boundaryless Information Flow™. After the … Continue reading →

Improving Patient Care and Reducing Costs in Healthcare

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By Jason Lee, Director of Healthcare and Security Forums, The Open Group Recently, The Open Group Healthcare Forum hosted a tweet jam to discuss IT and Enterprise Architecture (EA) issues as they relate to two of the most persistent problems … Continue reading →

Housing association X.0

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What would a housing association look like if it started up today?

I often find this sort of thought experiment useful in my work to explore the optimum solution and the gap between it and the present state. The specific question above has been on my mind recently and then reading this recent post prompted me to write this short post.

So what would a housing association look like if it started up today?

Would it have no offices?

Would it have no contact centres?

Would its non-face to face transaction happen primarily online?

Would its staff to property ratio match Or beat Dutch peers?

How would it do repairs and maintenance, would it even do repairs and maintenance?

Would its systems be mobile first and cloud first?

Would it fully understand the macroeconomic and microeconomic impact of its decisions around its rent mix and tenure types?

Would it only develop houses that meet the passivhaus standard?

Would it pioneer sustainable, cheap home building, e.g. Structural panel techniques?

Would its homes be ‘smart’? Would the brains of the housing association not only be the people who work for it, but the analytical insight it mines automagically to inform and guide pro-active service delivery?

Would the contention between its social conscience and commercial existence be resolved?

Would its choice of revenue diversification targets be different from the low risk, low margin choices of many?

I’m sure many of you could think of many other questions that grow from asking ourselves the seed question. What are your thoughts? @ me and/or tweet use #HAversX 

(btw, the title of the post is X.0 rather than 2.0 or 3.0 because, as Calum Mercer mentioned, some Housing Associations have been around in one version or another for a very longtime)

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