1 month, 1 day ago

CEO Conviction In CX – Why You Overestimate It And How To Get It at CX Europe 2017

Link: https://go.forrester.com/blogs/create-ceo-conviction-cx/

Seems like it’s good news when only 5% of CX pros say lack of support by the CEO is among their top 3 challenges. A successful CX transformation needs a CEO who leads by example and rallies the organization around CX. When committed CEOs leave, CX efforts die. But is this really good news? No. […]