Link: https://go.forrester.com/blogs/creating-the-cx-centric-utility/
From Differentiate with digital – Forrester
Outage management is a defining moment for utilities and thus provides a great way to reimagine the relationship between utilities and their customers. Absent an outage, most consumers don’t give a whole lot of thought to their utility company – flip a switch and the expected happens. The outage – especially prolonged outages – changes […]
