2 years, 7 months ago

Organizational Design Needs Deep-Rooted Change

Link: https://go.forrester.com/blogs/organizational-design-needs-deep-rooted-change/

Every day, executives lean in and light up when we describe the virtues of operating with true customer obsession, vowing to make a change. …and then they return to their reality. The entrenched design of their companies’ organization holds them back. Our research asserts that any modern organization needs to design operations to be customer-led, […]