Link: https://bizzdesign.com/blog/use-our-business-process-maturity-model-to-measure-progress/
From Blogs - Bizzdesign
Business Process management focuses on how the enterprise operates and delivers the results, i.e. products and services to external and internal customers.
A business process maturity model is a structured framework to assess your organization’s level of maturity in managing and optimizing business processes. It helps you to understand the current state of BPM maturity and defines a roadmap for progression. To improve your BPM practice in a controlled way, Bizzdesign has developed an out-of-the-box business process maturity model that provides a roadmap to evaluate your current BPM practices, identify areas for improvement, and guide your journey towards higher maturity levels.
There are many different maturity models available for use today. The Business Process Maturity Model (BPMM) from the Object Management Group (www.omg.org) is a maturity model often used within the BPM community. Although this is a useful and rich framework, many organizations choose not to use it due to its richness, complexity and appraisal methodology.
Based on customer input and our heritage spanning over 23 years in enterprise architecture and business process management, Bizzdesign has created
READ: 5 Steps to optimize business process models
Bizzdesign’s business process maturity model: start here
You can access our maturity model in Bizzdesign Horizzon. We’ve defined easy-to-use templates and easily accessible web-based assessments to score processes on the criteria in the maturity model. The model is designed to fit custom needs and can be easily tweaked for your purposes.
All the different levels in our framework follow on from one another. I.e. before a process can be marked as level 3 ‘Confirmed’, the level 1 and level 2 criteria also need to be met.
Level 1 – Identified
Result: All processes (within a specific business area) are identified
- Criteria 1: The business processes are identified and part of the process architecture (level 0-2)
Every business process should be identified and part of a hierarchical structure. Starting with general process areas (process level 0) towards defined lower-level business processes (level 2). - Criteria 2: The accountable (owner) of the process is identified
Every identified process should have an owner identified. Without ownership, it’s impossible to drive any change or improvement initiatives for a process. This is the basic criteria you’ll need for successful BPM. - Criteria 3: SME of the process is identified
Before creating a detailed process model of the identified process, you must know who is/ are the subject matter expert(s).
Level 2 – Understood
Result: Processes are modeled on a more detailed level (Contextual and detailed BPMN)
- Criteria 4: IGOE or SIPOC is defined for the process
An IGOE, SIPOC, or another contextual view of the process is created, providing a quick high-level overview for any interested stakeholder - Criteria 5: RACI of the process documented
The RACI attributes are defined for the process
■ R – Responsible
■ A – Accountable
■ C – Consulted
■ I – Informed - Criteria 6: Detailed process diagram is modeled (only for level 2 and lower)
For the business process (on level 2 in the process architecture), a detailed process model needs to be modeled. Depicting how, by whom and with what means every step in the process is executed.
Level 4 – Actively Managed
Result: Processes are actively managed and measured against defined KPIs
- Criteria 9: KPIs for the process are set
The business process has set KPIs. Without KPIs, it is hard (almost impossible) to monitor if a process performs as it should. Therefore setting one or more KPIs for a process helps with the monitoring task of the process. - Criteria 10: KPIs are communicated and acknowledged by the process’ operational manager
Although KPIs can be defined, if they are not communicated and underwritten by the process’s operational manager(s), the process outcomes will not tend toward the set KPIs. So acknowledgment of the KPIs by the operational manager is crucial in managing the business process. - Criteria 11: KPIs are measured and reported periodically
Measuring KPIs and reporting against them are two activities that are essential for the successful steering and management of any business process. - Criteria 12: The process is actively managed
An actively managed process means that based on the current and expected process KPI values, the operational execution of the process is influenced in such a way that the process will perform as set in the KPIs.
Level 5 – Improved
Result: Based on process measurements, continuous process improvement is enabled.
- Criteria 13: Deviations in the process performance are discussed periodically
Sometimes a process fails to conform to the expected performance (as laid out in the KPIs) even after active steering and management by the operational manager of the process. If this deviation runs for a longer period of time, the performance of the process needs to be discussed with all involved stakeholders. - Criteria 14: Process optimizations are identified and implemented
When needed, optimizations per process are identified and implemented accordingly.
Preview: What can you expect from our maturity process model?
Important to note about our maturity model is that you can’t progress to a higher level if you’re still not compliant with the criteria from the underlying levels (e.g. if a process is on level 3 but the RACI of the process is missing, then it is considered to be at level 1). See the image below.
After assessing the processes, the results can be used to create heatmaps on process architecture overviews. Heatmaps provide business leaders with insights into the maturity of the different processes. They help you answer the following: Are we spending our improvement efforts on our key capabilities or optimizing the capabilities that don’t give us a competitive edge?
Alternatively, leverage the data from the assessed criteria in one of the predefined dashboards Bizzdesign ships with our out-of-the-box Business Process Management solution. The dashboard helps in gaining a detailed insight into the overall status of the process maturity effort of an enterprise, as well as on what actions to take to mature individual processes are given with this dashboard.
So if you are looking for an easy way to start maturing your business process management efforts, using a maturity model can be a good tool to support this. The maturity model presented here is simple and easy to implement but still detailed enough to provide concrete actions. So start maturing those processes today!
