Understanding the Customer Experience: A Conversation with Forrester Analysts David Cannon and David Wheable

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Link: https://blog.opengroup.org/2017/01/27/understanding-the-customer-experience-a-conversation-with-forrester-analysts-david-cannon-and-david-wheable/

From The Open Group Blog

By The Open Group With more technology in the hands of consumers than ever before, customers have become increasingly demanding in terms of not only the service they receive from companies but also the experience they have with your company … Continue reading →

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