#eavoices

Experience Mapping – Customer Obsession for IT and Digital Professionals

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Join our webinar on 2 December 3PM CET Customer Journey maps are a powerful tool to capture opportunities and pain points customers are experiencing, providing a basis for customer-centric transformation. But how to connect them to the reality of a complex, intertwined enterprise that needs to do things differently in order to deliver on these … Read more…

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Business-novel – chapters 13-18

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And the next instalment of the business-novel that I’m working on at present. Previous posts have covered Chapters 00-03, Chapters 04-08 and Chapters 09-12. Most of the chapters in this instalment are just ‘mood-setting’ pieces that might well end up on the cutting-room floor in…

ANNOUNCEMENT: Enterprise Architects Poised For Rapid Growth In Queensland

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Enterprise Architects (EA) is proud to announce that Neil McCaffrey has joined the firm’s Brisbane office. Neil has worked with KPMG and A.T. Kearney, before heading the IT Strategy and EA practices at Gartner Consulting. […]

The post ANNOUNCEMENT: Enterprise Architects Poised For Rapid Growth In Queensland appeared first on Enterprise Architects.

Customer Experience and Transformation In Financial Services – Part 1

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By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 1 in a two part series. Chapter 1 – Introduction The financial services industry is undergoing massive change. Around the world, organisations offering banking, lending, … Continue reading →

Over-confidence, Over-Precision and Over-placement

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A lot of work that we do as architects is based on our judgement of interacting with stakeholders and therefore we try estimate the level of their confidence in terms of priority.The problem of being confident is  that any person confident will rate their answers as 99 % true, while those without confidence will only … Continue reading Over-confidence, Over-Precision and Over-placement →

Defense Against the Dark Art of Disruption

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My first post for 2016 was titled “Is 2016 the Year for Customer-Focused IT?”. The closing line was “If 2016 isn’t the year for customer-focused IT, I wonder just what kind of year it will be for IT?”. I am so sorry for jinxing so many things for so many people.🙂 So far, the year […]

Children In Need

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Children our our future. We all need to give them the best possible start in life, and help them through troubled times and need. Children in Need makes such a big difference to so many children every year. If you know about their work, this is just a reminder of the good things that they are doing today; if…

Strategic Enterprise Architecture provides Intelligence, Analysis and Knowledge

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Written by Adrian Campbell A good analogy for an Enterprise Architecture capability is to think of it as the equivalence to an intelligence corps in the military. Military Leaders and business decision makers will use this Strategic Intelligence capability to: Know what their current capabilities are Know the capabilities of the enemy (competitors) are Understand […]

Capability Now, Capability Later

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In my post “Strategic Tunnel Vision”, I touched on the concept of capability. I discussed how focusing on new capabilities can crowd out existing capabilities and the detrimental effects of that when those existing capabilities are still necessary. I also spoke to how choices about strategic capabilities can trickle down to effect tactical capabilities. What […]