Bank Branches need Process Improvement

I am generally a happy client with my personal bank here in Australia. Their online services are good, they have excellent phone service, always reply to my enquiries with a smile, and service fees are kept at a minimum. However, two weeks ago I had an…

Bank Branches need Process Improvement

I am generally a happy client with my personal bank here in Australia. Their online services are good, they have excellent phone service, always reply to my enquiries with a smile, and service fees are kept at a minimum. However, two weeks ago I had an…

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Models as decision-records (Enterprise Canvas)

This one is mainly about enterprise-architectures, but also applies to just about any other usage of models – visual, mathematical or whatever – in pretty much any other discipline.
There’s a common perception that a model represents some kind of reality, either in the present, the past, or some intended future.
To my mind, though, it more […]

"Honey, I shrunk the BPM"

In 1989 Walt Disney Pictures released a popular comedy with the title of “Honey, I shrunk the kids”. It was early days for animation and graphics wizardry in the movies. Jurassic Park was still four years away; the first Harry Potter movie was elev…

A week in Tweets: 9-15 January 2011

Another week and – here in southern Australia at least – one of extreme contrasts, with very heavy rainfall followed by blistering sunshine. Not sure if the same is true of the week’s collection of Tweets and links, but find it for yourself, anyway. Usual categories, of course.

Enterprise-architecture, business-architecture, business-strategy, innovation and suchlike:

business_design: Capitalism2.0: 1) […]

Currency, value and trust

More enterprise-architecture stuff, this time about the relationship between trust, value and money.
This starts from a Tweet by Swedish consultant Oscar Berg, which triggered off a back-and-forth flurry:

oscarberg: The main currencies of business have always been information & trust. They let us exchange favors, goods/money […]

All-inclusive Enterprise Architecture

That’s not the most appropriate title. My intention is not to dub another type of Enterprise Architecture (least of all one that sounds like a holiday package). That would defy the points I’m trying to make. Yet I couldn’t help it. The concept of Enterprise Architecture (EA) as I understand it – and luckily I’m […]

2011 CIO Agenda – A. M. Best’s BestDay Podcast

Print PDF 2011 CIO Agenda Podcast Transcript Listen to the podcast or read the summary below. The interview was conducted by Best Review Editor Lynna Goch. LYNNA: Chris is here today to talk about the results of a survey conducted with 724 senior business and IT executives from large companies that he wrote about in his article Cloudy Future (requires free subscription) that appears in January’s issue of Best’s Review. So Chris, in your article […]

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VPEC-T template for designing business change

Here’s an example / template for applying VPEC-T to a large scale business transformation ( like a post M&A situation).

Steps:
Start with any of the four inner columns – usually Events or Values and capture the various stakeholder perspectives (usually a Post-It on brown paper exercise).

Stand back and discuss the relationships between the four columns and note any points.

Lastly, look at the final wrap-around Trust dimension in the context of the discussion around the inner four columns.

00_vpect_template

Nigel Green
5Di Ltd.
Web: www.5dinnovation.com
Sent from my iPad

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