#eavoices

The Canada Customer Experience Index For 2017: Losses Across The Board

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I’m happy to announce that we just released this year’s Customer Experience Index report for Canadian brands. The report is based on Forrester’s CX Index™ methodology, which measures how well a brand’s customer experience strengthens the loyalty of its customers. This year, we revealed the complete rankings of all 192 brands across 18 industries in […]

ArchiMate® Specification Update and ArchiMate Day 2017

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ArchiMate® Version 3.0: Technical Corrigendum No. 1 (TC1) has been published. This is a set of corrections to the ArchiMate 3.0 Specification. It is available as a free download from The Open Group website, and an updated version of the full specification including TC1 has been published, known as the ArchiMate 3.0.1 Specification. The second ArchiMate Day will be held at The Open Group Amsterdam event on Wednesday, October 25th.

The Forrester Wave™: Continuous Testing Service Providers, Q3 2017

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Digital disruptors and customer-obsessed organizations are improving customer experience (CX) by shortening their software delivery cycles, delivering features in smaller increments, and scaling their existing Agile processes with DevOps. Traditional testing services don’t cut it for these organisations. In fact in my recent Continuous Testing Services Providers, Q3 2017 wave research, 38 business leaders representing the top […]

The case for strong leadership in agile teams

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The key to scaling a software engineering organization is stable teams. A while ago I wrote about the need to focus on stable, autonomous teams. Teams with members that trust each other and thereby become more than the sum of their parts. That is, in the end, the ultimate dream of a software development manager: to create cross-functional, self-organizing, high-performance teams. Teams self-organize around a compelling mission and have a.

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Are Your Partner Channels Still Relevant? Invitation To Forrester’s B2B Forum

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The shift in technology buying trends favoring line-of-business (LOB) leaders is having a significant impact on traditional partnering, reselling, and value-added services. With business buyers now leading or influencing 65% of new technology projects, partner business models that we built around product sales are struggling to stay relevant. Business leaders do not have the patience […]

The Data Digest: Instagram And Snapchat Have Room For More Ads, According To Forrester Data’s US Youth Survey

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While Facebook again signaled on its latest earnings call that the ad load in its core News Feed is approaching an upper limit, other social networks have more room to increase their ad load. According to a Forrester Data Consumer Technographics® survey fielded in January 2017 to 4,502 US youth between the ages of 12 […]

Conducting an Architectural Risk Assessment — Step 1

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An architectural risk assessment is not a penetration test or merely a vulnerability scan. It is an engineering process with the aim of understanding, defining, and defending all the functional output from customers, line workers, corporate staff, and client-server interactions. Architectural risk assessments include ethical hacking, source code review, and the formation of a new Read more

Conducting an Architectural Risk Assessment — Step 1

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An architectural risk assessment is not a penetration test or merely a vulnerability scan. It is an engineering process with the aim of understanding, defining, and defending all the functional output from customers, line workers, corporate staff, and client-server interactions. Architectural risk assessments include ethical hacking, source code review, and the formation of a new Read more

Accenture Joins The Apple Enterprise Train

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To be successful in the enterprise, Apple needs to find partners that can build complex, end-to-end mobile solutions. In 2014, IBM was the first tech giant to do a deal to bring Apple’s development and design expertise into its consulting practice. Deloitte followed suit in 2016. Accenture Digital has now joined these consultancies as a […]