Aggregated enterprise architecture wisdom
By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 2 of a two part series. Part 1 can be found here. The financial services industry is undergoing massive change. For financial services companies to … Continue reading →
And yes, another instalment for the business-novel that I’m working on at present – the previous posts to date have been for Chapters 00-03, Chapters 04-08, Chapters 09-12 and Chapters 13-18. (For reference, everything so far I’d written back in 2013, and this will…
Watch the recording of webinar, 2 December 2016 Customer Journey maps are a powerful tool to capture opportunities and pain points customers are experiencing, providing a basis for customer-centric transformation. But how to connect them to the reality of a complex, intertwined enterprise that needs to do things differently in order to deliver on these insights? Too … Read more
Join our webinar on 2 December 3PM CET Customer Journey maps are a powerful tool to capture opportunities and pain points customers are experiencing, providing a basis for customer-centric transformation. But how to connect them to the reality of a complex, intertwined enterprise that needs to do things differently in order to deliver on these … Read more…
The post Experience Mapping – Customer Obsession for IT and Digital Professionals appeared first on QualiWare Center of Excellence.
When I started working outside of Germany 30 years ago I first got confronted with the typical stereotypes picked up from war movies, the way way certain Germans behave on the beach and the ever present German evil mastermind. Later when I started to work in projects between UK and German companies I got in … Continue reading Cultural Differences →
continuing from
The Enterprise Organisation and the Tragedy of Commons
In “The Tragedy of the Commons: How Elinor Ostrom Solved One of Life’s Greatest Dilemmas” David Sloan Wilson e
And the next instalment of the business-novel that I’m working on at present. Previous posts have covered Chapters 00-03, Chapters 04-08 and Chapters 09-12. Most of the chapters in this instalment are just ‘mood-setting’ pieces that might well end up on the cutting-room floor in…
Enterprise Architects (EA) is proud to announce that Neil McCaffrey has joined the firm’s Brisbane office. Neil has worked with KPMG and A.T. Kearney, before heading the IT Strategy and EA practices at Gartner Consulting. […]
The post ANNOUNCEMENT: Enterprise Architects Poised For Rapid Growth In Queensland appeared first on Enterprise Architects.
By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 1 in a two part series. Chapter 1 – Introduction The financial services industry is undergoing massive change. Around the world, organisations offering banking, lending, … Continue reading →
Poor decisions with poor outcomes are common when a business engages in ‘wishful thinking’. Agreeing to pursue a course of action because of what the decision maker wants to occur is not always wise. Ignoring drivers, constraints and capabilities when focused on a … Continue reading →
A lot of work that we do as architects is based on our judgement of interacting with stakeholders and therefore we try estimate the level of their confidence in terms of priority.The problem of being confident is that any person confident will rate their answers as 99 % true, while those without confidence will only … Continue reading Over-confidence, Over-Precision and Over-placement →
My first post for 2016 was titled “Is 2016 the Year for Customer-Focused IT?”. The closing line was “If 2016 isn’t the year for customer-focused IT, I wonder just what kind of year it will be for IT?”. I am so sorry for jinxing so many things for so many people.🙂 So far, the year […]