Belief and faith at the point of action

What is it that drives decisions at the exact moment of choice and action? – even in the most mundane, everyday action? If the choice-point itself is a true moment of chaos – a point where literally anything is possible – then what is it that guides us through each of those infinitesimal yet ubiquitous […]

Marketing and the service-oriented enterprise

As the economy shifts ever onward from manufacturing toward services, how do marketing and market-relationships need to change with this shift? And what enterprise-architectures do we need to support this? [In part this is a follow-on from Dave Gray’s excellent Dachis Group article ‘Everything is a service’: I strongly recommend to read that post first […]

How not to use IT in services

Several people picked up on this one after Gerold Kathan sent out a note about it, but perhaps David Sprott said it the best: davidsprott: RT @gkathan: John Seddon – a master class in how NOT to use IT in services. Optimize value, not cost. Brilliant. http://tinyurl.com/dygdcpg It’s a 40-minute video (split into three parts) […]

Maslow’s Hierarchy isn’t a hierarchy

Maslow’s Hierarchy isn’t a hierarchy. Spiral Dynamics isn’t a spiral. They’re not levels in a stack; they’re not linear progressions. They’re dimensions. I was reminded of this by an excellent post on the Psychology Today website, by Pamela Rutledge: Social Networks: What Maslow Misses. She makes the point that none of the ‘levels’ in the ‘hierarchy’ make […]

How do we make EA make sense?

Those notions of ‘whole-enterprise architecture’ that I’ve been describing in the ‘no-plan Plan‘ series of posts make solid sense to a fair few people – particularly those who’ve some experience of systems-thinking, design-thinking and the like. But it’s painfully clear that it doesn’t seem to make much sense to anyone else: and I must admit […]

More on ‘the toad in the road’

How can we ensure that the ideas and models that we use are appropriate to the context? What methods can we use to evaluate new ideas? Perhaps more to the point, how do we protect ourselves from ideas that won’t fit in our architecture-ecosystem? This extends the previous post on ‘Coping with the toad-in-the-road‘, where […]

Coping with ‘the toad in the road’

Every discipline is blighted by their own versions of an all-too-common problem: “For every difficult, complex, challenging question, there’s at least one clear, simple, easy-to-understand wrong answer”. In Australian parlance, that type of magnificently-misleading ‘wrong answer’ is known as ‘the toad in the road’. Every ‘trade’ has its toads, in some form or another. In […]

What can we simplify in enterprise-architectures?

A great conversation this morning with Nigel Green, about his post ‘When is striving for Simplicity in IT-EA a good thing, and when…?‘ (“…is it less important, or even unhelpful?”, was the completion of the sentence). He’d been having a long discussion with another well-known figure in the IT-architecture space, who’d insisted that we should […]

Rebalancing top-down management-architectures

One of the points that came up in the previous posts on the management-architecture theme is that most management-structures are top-down, which doesn’t fit well with the ‘everything is just another service’ nature of most service-architectures – especially at a whole-of-enterprise scope. Yet if so, how can we create a better balance in the overall management-architecture? […]

Management as ‘just another service’

What do I mean when I say that, in a service-oriented architecture of the enterprise, we need to view management and the like as ‘just another service’? This came up in a comment to the previous post ‘Why are the elite the elite?‘ The notion of ‘just another service’ is worth exploring more – especially […]

Why are the elite the elite?

An interesting follow-on this afternoon from the themes of the previous post, ‘Rethinking the architecture of management‘. I was wandering around down town, doing the shopping. Outside this rather nice old traditional-style grocer’s shop, there’s a mob of 20-something students – Swiss, apparently – from the local ‘English as a Foreign Language’ college. Their lecturer […]

Rethinking the architecture of management

Why is management the way that it is? Does it work well that way? And what part does the architecture of management play in determining how well it does or doesn’t work? (This is probably another politically-risky post for me to play with, but never mind… ) In recent weeks I’ve repeatedly come across four […]