Recently I met with an urban planner in relation to a planned digitisation project. He was highly critical on the lacking understanding and foresight of business, enterprise and solution architects in his domain. He even went as far as saying that he as trained and chartered architect could not see the fundamentals that made architects in some of them. Since he has no IT background he spoke solely of the conceptual and logical aspects.
His key issue with the other architects such as me was that they could not see the public and the private side of digitalisation and the resulting clashes. He gave the example that a traffic planner today has little influence other than seeing the speed and the signal sequence on some roads as most drivers will blindly follow their GPS car navigation system rather than reading road signs other than signals or speed signs. This usually means that in a large city there will be some small streets that half of all cars will attempt to use as the car navigation system always calculates the way with an even traffic density. The architects that were put in place to help him only focused on better signalling and suggested to close some of the roads in questions with send map updates. However since most car owners will not update their their navigation systems a road closure will only mean that up to five years after a road closure people are still trying to use an non existing road, creating large amounts of congestion.
He told me that he had seen this kind of disconnect between public and enterprises before when ten years ago his agency IT department told its workers that they could only have a mailbox with 50MB, while on the internet he got mailboxes with a GB for free with similar uptime and recoverability. He then also went on that it was time that enterprise architects would understand that a lot of digitalisation would not work as most the public refused to pay for content they purchased in another format before and instead retreated back to paper copies.
After listening to him I could not find any problems relating back to a fundamental problem on how solution and enterprise architects look at urban planning, as the grievances mentioned are just part of our day to day life. Or am I wrong?