Enterprise Integration Architecture Assessment
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5 Key Practices in Implementing Digital Transformation
The effective use of digital technologies is paramount in a competitive environment. To succeed, you don’t need a separate digital strategy; you need a business strategy for the digital age. But digital transformation is difficult to manage…
Results of the EA Training Survey
This is a summary of the findings from my recent survey of EA training. This is not rigorous academic research – it’s more informal… a what do students feel about the training currently on offer. It is based on: An online survey I ran…
The Benefits of Open Standards for Process Automation: A Conversation with Dr. Eugene Tung
The Open Group Open Process Automation™ Forum has attracted companies across a wide spectrum of industries, from technology to oil and gas, chemicals manufacturers to food and beverage, minerals and mining to pulp and paper. With many of these industries facing the same technology issues when it comes to digitalization, they have seen a need to come together to explore how open standards can facilitate and address the technical challenges they have in common.
We recently spoke with Dr. Eugene Tung, Director of IT for Merck, about why pharmaceutical companies such as his are interested in open process automation standards and how even open process manufacturing vendors can benefit from them
NRF Recap: Facial Recognition Will Change The In-Store Experience (If We Let It)
Not surprisingly, artificial intelligence in all forms was on full display this year at the NRF Big Show. One AI application that caught my attention was facial recognition technology. Last year, 23% of business technology decision-makers said their fi…
What ZTX means for vendors and users
I am a huge fan of Zero Trust—the simplicity of the concept resonates with clients that read the research authored previously by John Kindervag and more recently myself. The framework’s intrinsic value to security and business processes is readily evid…
Luxury Retail – Invest In Digital Transformation For A Successful 2018 And Beyond
Good news for luxury brands – Luxury will see continued growth for online sales and for in-store sales that are influenced by digital touchpoints, per Forrester’s newly updated Global Luxury Retail Sales Forecast 2017 to 2022. So that’s great – but, as…
The winner and loser banks in Australia in 2018
In 2017, we conducted one of the most comprehensive customer surveys on Customer Experience in the Australian market. It’s called the CX Index. And the results may upset banks, but that’s too bad – this is what the customers think. In sum, customers ar…
#NRF2018’s Focus On Customer-Associate Engagement
At the packed NRF Big Show #NRF2018 in New York last week, many retailers looked at vendors touting new tech, including AI, AR/VR, and more, all in the name of improving customer experiences. But most of those same retailers know that, before leaping i…
NRF 2018: Back To Basics…And That’s A Good Thing!
This year’s NRF Show was a surprise, in that it lacked a lot of the hyped-up tech in year’s past (VR in 2017, Beacons in 2016, etc., etc.). That left plenty of room for themes and solutions to shine that let retailers improve in the areas of customer e…
Why Carl Jung Would Criticize Today’s Value-Based Marketing
GUEST BLOG POST, FROM DREW GREEN As a voracious media consumer, I’m exposed to a mind-numbing amount of advertising. Enough that trends start to emerge. One recent trend standing out more than others is an influx of “cause marketing” tactics, where bra…
Public Cloud Reaches European Mainstream, But Brexit Complicates UK Picture
Public cloud platforms owed much of their early success to adoption by startups. With a bright idea, a web browser, a credit card, and no legacy baggage, the public cloud was an obvious place to build and grow a new business. For most enterprises, thos…