Customer Experience and Transformation in Financial Services – Part 2

Link: https://blog.opengroup.org/2016/11/29/customer-experience-and-transformation-in-financial-services-part-2/

By Stuart Macgregor, CEO, Real IRM and The Open Group South Africa This is Part 2 of a two part series. Part 1 can be found here. The financial services industry is undergoing massive change. For financial services companies to … Continue reading →