2 years, 11 months ago

CX For Gov IT: Driving Federal IT Performance Using CX Principles

Link: https://go.forrester.com/blogs/cx-for-gov-it-driving-federal-it-performance-using-cx-principles/

The reality is that most Federal IT leaders are under increased scrutiny to deliver increased value and productivity from technology investments at the lowest cost. Simply performing a top-to-bottom technology rationalization effort will no longer make their organization instantly lean and agile. Let’s level-set the conversation: most Federal agencies are struggling to create value – […]