Still here, still busy
Yeah, I’ll admit I’ve gone a bit quiet recently. Over here on this blog, at least. But it hasn’t been that I haven’t been doing anything. There is a lot that’s going on at present – though most of it is…
Powerful Analysis Techniques (2) – Dependency Analysis
In my previous blog post, I outlined the value of using analysis techniques to get more business value out of your models. I described one of the most common analysis techniques, impact analysis, and showed how color views and heat maps can…
When is an architect an architect?
If you ever go to first level support groups they will tell you that architects are often useless people that are not able to perform a single job, who are just as good with words as politicians (not meant as a compliment) and have the same brownnosing instincts. So what makes an architect different from … Continue reading When is an architect an architect? →
What Are Other I&O Folks Asking Us
Do you wonder what other organizations are working on? Do you feel challenged around topics such as DevOps, hybrid cloud, infrastructure transformations and how to enable your workforce? I took a look at 1,270 user inquiries/questions that the Forrester’s I&O research team received between April 1, 2016, and March 31, 2017. The results are: Financial […]
The Bioingine.com :- “HDN = Semantic Knowledge + General Graph + Probability = Best Decision Making”
METHODS USED IN The BioIngine APPROACH: ROOTS OF THE HYPERBOLIC DIRAC NETWORK (HDN). – Dr. Barry Robson General Approach : Solving the Representation and Use of Knowledge for the Real World. Blending Systematically Produced and Unsystematically Existing Information and Synthesizing the Knowledge. The area of our efforts in the support of healthcare and biomedicine is […]
Free Online Course on Architectural Thinking
I’ve just put together a new online course about Architectural Thinking. This is a subject that is dear to my heart, so I’ve made this course freely available to anyone who is interested in the subject. All you have to do is click on the Enroll for Free button to gain access. You’ll need to…
Amazon’s Singapore Launch Signals the End of Digital Complacency in Southeast Asia
July 27th marked Amazon’s first e-commerce official foray into the 640 million people strong region. It launched its Prime Now app in Singapore with a compelling two-hour delivery offering that signals a new era in the region’s digital landscape. We see the impact of Amazon’s move not only on the e-commerce and retail industries, but […]
AI Will Fundamentally Transform Customer Service
AI improves the economics and capabilities of everything around us. Amazon and Netflix recommend products based on our history, Yahoo and Facebook tag photos, Waze and Google get us to our destination more effectively, Lyft and Uber precisely communicate arrival times of our drivers. Consumers are starting to expect intelligent experiences – personal, contextual to […]
Digital Store Technologies Take the Stage For Both Customer and Associate Experience.
Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater? It’s the combination of original retail theater – entertainment, novelty, and engagement – with digital technologies and services to create the next level of in-store experience. My colleague, Brendan Miller […]
Canadian Tech Market Will Perk Up In 2017 And 2018, But Still Lags Behind US Tech Market Growth Rates
Forrester has just published its annual Canadian tech market forecast for 2017-2018 (see “The Canadian Tech Market Outlook For 2017 To 2018”). We are forecasting growth of 3.9% in 2017 and 3.7% in 2018 for Canadian business and government spending on tech goods and services. These rates constitute an upward revision from our January forecast, […]
The Data Digest: Empowered Customers Paint Their Own Future
Microsoft Paint would have died a slow, quiet death if it hadn’t been for this week’s swell of voices on social media advocating for its revival. On Wednesday, Microsoft issued a press release announcing that it wouldn’t discontinue the Paint app in the wake of users’ “outpouring of support and nostalgia” for the product. Microsoft’s […]
The Open Group Ottawa 2017 – Event Highlights
The Open Group hosted over 300 attendees from 17 countries July 17 – 20 for the ‘Making Standards Work® e-Government’ event at the Shaw Centre in Canada’s beautiful capital city, Ottawa. It was a wonderful time to be in the country as Canada is celebrating its 150th anniversary!