Why service, function and capability

Ah definitions, definitions – so many to choose from! But somehow, only a limited number of labels to go around, to share out amongst all those definitions? Which means that people end up using the same labels for different things,

Is culture-change the same as software-change?

Should we approach culture-change as if it’s the same as software-change? At a current conference, James Archer seemed to interpret Alex Osterwalder as saying just that: jamesarcher: Company culture can be methodically designed, built, and tested almost like a software product.

Upcoming EA tour in Australia

Currently scrambling through a swathe of slidedecks and suchlike… – that’s me getting ready for my upcoming ‘Antipodean Tour’, with a wide range of sessions on enterprise-architecture and related themes currently booked for various dates and places in Melbourne, Sydney

Perceptions of Time in EA Teams

We all have different perceptions of time, and our individual perceptions are influenced by the culture and norms of an enterprise. Our experiences of time have been researched and studied from many perspectives. For example, think about attitudes to the following in various enterprises or cultures: What is the attitude toward time-keeping? Do meetings start Read more

Perceptions of Time in EA Teams

We all have different perceptions of time, and our individual perceptions are influenced by the culture and norms of an enterprise. Our experiences of time have been researched and studied from many perspectives. For example, think about attitudes to the following in various enterprises or cultures: What is the attitude toward time-keeping? Do meetings start Read more

Context-perspectives and enterprise-architecture maturity

In what ways does what we do within the enterprise require a different perspective on the enterprise itself? In what ways does our maturity-level – our skills, competence and experience – affect what we can and should do within the

Navigating the Path to Value

The business environment is changing at a much greater pace, from new payment mechanisms through to the Internet of things. Technology and customers are changing the very fabric of business, which is not only impacting new propositions, but also the way changes are prioritised. To win in the new economy leaders must look beyond cost, Read More

Figuring out the Why – Identify Strategic Change Opportunities

There is a new technology around every corner. Customer and client expectations are evolving at an ever increasing pace. How do you determine what strategic changes you should make that will deliver value to your enterprise? Whether you are for-profit, non-profit or public sector enterprise, figuring out WHY you want to implement change in your enterprise

The post Figuring out the Why – Identify Strategic Change Opportunities appeared first on Louise A Harris on Enterprise Business Architecture.

Customer Experience Architecture

Service providers are continually reshaping their offering in response to changing customer needs and demands. As customer expectations change, businesses need to rethink the experiences they deliver. Meeting new demands does not only require delivery of the right propositions – it also requires developing broader capabilities around the needs of people, across the entire eco Read More