Aggregated enterprise architecture wisdom
As we enter a new age for technology, the opportunities for companies to connect with customers are becoming endless. The connected customer is also starting to demand more due to a much greater awareness of technology, and this is shaping the future direction of propositions. The rate of change is not going to slow down Read More
Over the last 2-3 years organisations have gone through significant change. Existing capabilities have been transformed, and vast amount of new capabilities have been invested in to ensure organisations remain sticky in the customer’s digital life. Everything from collaboration, to new ways of working has enabled organisations to build deeper meaningful connections with their customers. Read More
2014 was the year when digital became a significant priority for organisations, for the first time customers were becoming more advanced in the use of technologies and with this came a greater level of expectation. Customers (Including me) expected things in digital to be quicker, and just work. However most were left disappointed (including me) when Read More
The world of digital is changing the face of the business landscape. Established household names are now going toe to toe with new kids on the block, and in some cases their customers are becoming the competition. The product is no longer the differentiator, it is about owning the eco system, and it is the Read More
Great technical architecture isn’t it? After all, meets the business requirements, is modular, is robust and most importantly… is approved by the Architecture Review Board!! 🙂 LOLEven though the above invention (errr.. architecture) looks ridiculou…
Great technical architecture isn’t it? After all, meets the business requirements, is modular, is robust and most importantly… is approved by the Architecture Review Board!! 🙂 LOLEven though the above invention (errr.. architecture) looks ridiculou…
Technology is playing a much bigger role in customer’s lives, and is changing the way senior management view the IT department. Historically the CIO’s role was to keep the lights running, now however, IT is considered to not only be the key to unlocking new revenue, but also a way of keeping up with the Read More
A bleakly-amusing example of what can go wrong when we focus too much on the technology rather than the whole context… “Please don’t touch the touchscreen” – okay, they didn’t actually say that, but in practice it’s pretty close. And some…
The world around us is becoming more complex, it is almost accelerating away from us. Being able to plan in this ever evolving world is becoming even more difficult as time passes. New technology, and approaches almost appear daily, which makes planning for these events, almost impossible. Linear approaches to design are no longer the Read More
In 2013 we saw the rise, and in some cases the rebirth of analytics and were told of the importance of using data to get closer to our customers. The growth of social media and the birth of the omni channel has meant that understanding your channels and the related data is going to be Read More
Who or what is ‘I’? How does our experience of ‘I’ change as we interact with our world? Yes, I do know that those questions might seem to fit more in philosophy or psychology. But as per the previous post, they also have huge ramifications in user-experience and user-interface design, in product-design, in sensemaking and […]
Given the responses to my previous post ‘Guess I could do with some help here…‘, seems it’d be useful if I clarify a bit more what kind of help I most need. (Or we need, rather, as an industry and discipline: probably the only ‘I’-part here is that I seem to be one of the […]