How to roll out AI in a large company without losing customers (fintech reality check)
by Alena Shurtakova The fastest way to destroy trust is…
Banking
Why Business Capabilities Are Your Secret Weapon For IT Cost Optimization
Most CIOs face mounting cost pressure, driven by the business. Forrester’s 2025 Business and Technology Services Survey found that 48% of business leaders rank cost reduction as a top priority. Many organizations have already chased quick savings: 76% …
Architects Must Go Where Value Flows and Make Process-Outcomes The Center Of EA
Customer journeys, value streams, and day-to-day processes are where value is created, or lost. Yet most EA teams still optimize IT systems in isolation, invisible to the business outcomes they’re supposed to enable. GenAI is now automating decis…
New Book Release: Improving Operating Leverage Using Hyperautomation
In late 2018, EAPJ published a review of the book…
DevOps and EA in Banking and Financial Services
How DevOps Impacts Enterprise Architecture In the Banking and Financial…
Introducing The Forrester Wave™: Workday Services, Q2 2024
In our 25-criterion evaluation of Workday services providers, we identified the most significant ones and researched, analyzed, and scored them. This blog introduces you to the report on how each provider measures up and helps enterprise technology lea…
Forrester’s Workday Services Landscape Shows Industry Clients Adopting Workday Finance, Adaptive, And PRISM
It’s that time of year again, when many clients are in phase zero, or what Forrester calls a pre-RFP assessment period, of strategically planning what to do with their legacy enterprise human capital management and finance applications or contemplating…
Thought Leader Interview – Guy Rackham from BIAN
By Kannan Subramanian R BIAN is a global not-for-profit ecosystem…
Banking Functionality Doesn’t Differentiate Banking Software Anymore, But Technology And Ecosystems Do
Functionality in retail and corporate banking is not highly differentiating anymore. In the future, only those that can support partner solutions in their ecosystem seamlessly can fully cope with banking industry’s expanding requirements.
Expressing the BIAN® Reference Model for the Banking Industry in the ArchiMate® Modeling Language
Recently, the Banking Industry Architecture Network (BIAN) published version 8.0 of its financial industry reference architecture. This provides a comprehensive model of the business capabilities, business scenarios, service domains and business objects used in banking and other financial services.
Wanted: Fintech Expert
Financial services firms are on the hunt. They’re hunting unicorns. As firms like Revolut and TransferWise attain valuations of $1 billion or more, the pressure to find the Stripes of this world before their value skyrockets has never been strong…
Banking CX Is Stagnating
Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of more than 110,000 US adult customers in 2018, Forrester’s Customer Experience Index (CX Index™…