Banking CX Is Stagnating

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Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. Based on a survey of more than 110,000 US adult customers in 2018, Forrester’s Customer Experience Index (CX Index™…

How the TOGAF® Standard Enables Agility

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The Open Group TOGAF Standard Version 9.2 was published April 16, 2018. A common misconception voiced by several people at that time was that Enterprise Architecture in general and the TOGAF Standard are barriers to enterprise agility.

This paper addresses that misconception by reference to specific sections of the standard; it does not assume the adoption of any specific agile method.

Against fragmentation

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If we’re trying to make sense of systems, our greatest enemy is fragmentation. Or, to be more precise, the type of fragmentation that arises from misuse of analysis. Specialise, says analysis. Specialise again! And specialise the specialisms! Hyperspecialise! Cut it…

View the Development and Application of Architecture Method from the Evolution of The Open Group TOGAF Standard, Version 9.2

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In April 2018, I had the privilege of attending The Open Group conference in London with the theme: The TOGAF® Standard in 2018. After seven years, we see the release of the latest version TOGAF Standard 9.2. As a member of the English translation team for the TOGAF Standard Version 9.1, I have learned the difference in the new version and had a lot of thoughts. On the one hand, many improvements in the new version are highly consistent with the knowledge and practical experience of the Aviation Industry Group in the field of architecture method. On the other hand, the active development and continuous improvement of the knowledge system reflect that the architecture method has huge demands and driving force at the practice level. There is still a big gap between Chinese and international applications in this respect. This article attempts to understand and share this updated version from the perspective of application. In addition, I hope that Chinese practitioners can get inspiration and confidence from these changes.

Grocers Partner For Digital Growth

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Grocers Are Partnering For Digital Growth The last few months have been a watershed of new deals around grocery fulfillment.  Walmart is partnering with DoorDash, Kroger is investing in Ocado, Target is acquiring Shipt, and Amazon is delivering groceri…