AI Will Change Organizations From Within

Over the past year I’ve spoken formally and informally with hundreds of companies about their AI initiatives. The biggest AH-HA moment comes when these companies realize the difference between implementing traditional technology and applying anal…

CEO Conviction In CX – Why You Overestimate It And How To Get It at CX Europe 2017

Seems like it’s good news when only 5% of CX pros say lack of support by the CEO is among their top 3 challenges. A successful CX transformation needs a CEO who leads by example and rallies the organization around CX. When committed CEOs leave, CX efforts die. But is this really good news? No. […]

Another Mobile Feature Banks Should Offer: Subscription Management

[this blog post was co-authored by Michael Chirokas] A year ago, Forrester published a report that listed Eleven Mobile Features That More Banks Should Offer. Unsurprisingly, our ongoing research continues to uncover new mobile services that belong on banks’ road maps. Recently, we came across another feature that several startups offer but that we haven’t seen […]

What if value is in the noise?

If thought precedes action, what idea does enterprise architecture move towards? 
The clarity of a signal lifted out of the noise? Tidy cubicles or hacker spaces?
To find a form that accommodates the mess, that that now the task of the enterprise arc…

What if value is in the noise?

image

If thought precedes action, what idea does enterprise architecture move towards? 

The clarity of a signal lifted out of the noise? Tidy cubicles or hacker spaces?

To find a form that accommodates the mess, that that now the task of the enterprise architect.

(Apologies to Beckett).

AGILE & CMM : The Marilyn Monroe Connection (Part 3) : Some Like it Hot!

Here we are at the final part in our hot discussion – will Agile and CMM get hitched, become a potent combination? If you have followed the earlier parts of this story, you would share my excitement – for the … Continue reading

The Battle of Our Times: Capabilities vs. Process

Photo by Tim Hipps, FMWRC Public Affairs I’m a little ashamed to admit I’ve spent far too much of my career debating colleagues on the merits of capability versus process. In the worst example, I engaged in an intense debate … Continue reading